State - Chapter Balanced Scorecard

The Chapter Balanced Score Card (CBSC) is an aid to chapters in goal setting and checking performance related to key chapter activities. For the 2010-2011 Program Year, the Chapter's will be listed below followed by the chart that lists the nine elements and the points for each if the chapter goal is achieved in May 2011.

CBSC Element - - - 2010-11 Weight

Education (Registrant Hours per Member) - - - 25 points
Target: Lesser of 13.6 hours per member or 0.5% growth

Membership - - - 25 points
Target: maintain chapter year start count

Member Satisfaction - - - 15 points
Target: at least 49% of survey respondents responded "very or extremely satisfied" -

Days Cash on Hand - - - 10 points
Target: chapter performance between 150 - 600 days (inclusive)

DCMS On-time Reporting of Chapter Requirements - - - 10 points
Target: On-time reporting of all DCMS requirements

Certification - - - 15 points
Target: % certified members = naitonal average of 6.7% OR Chapter to have two more certification exams taken than in previous year (Note - the metric is for exams taken, not passed)

Total Points (TPL) - - - 100 points

*Threshold Performance Level (TPL)
Chapter Advancement Plans are required for chapters < TPL 50 points

*If a chapter does not achieve The Threshold Performance Level (TPL) of 50 points, then a Chapter Achievement Plan is required to be submitted. This details how the chapter plans to meet its goals.